Terms and Conditions



NAVECO is a passenger transport company, allowing individuals and professionals to benefit from a service adapted to their needs, as part of their travels 24 hours a day, 7 days a week.

Our company is subject to the regulations of the DREAL, and is registered in the register of travelers under the license number n°2012/82/0000147.


2.1 Reservation

Whatever the type of reservation, the customer must provide the following mandatory information:

Customer information: first and last name, telephone number, e-mail and residential address.
Race details: Date, place of departure and arrival, number of people, luggage or not, luggage with exceptional dimensions or very large volumes, child/baby seat required This information must be specified
online when requesting a reservation.

NAVECO strives to ensure the availability of the Site and the Application 24 hours a day, 7 days a week. However, it may happen that access to the Site or the Application is interrupted within the framework of maintenance operations, hardware or software upgrades, emergency repairs to the Site, or as a result of circumstances beyond the control of NAVECO (such as, for example, failure of telecommunications links and equipment). NAVECO undertakes to take all reasonable measures to limit these disruptions, insofar as they are attributable to it.
Users acknowledge and accept that NAVECO assumes no responsibility towards them for any unavailability, suspension or interruption of the site or service and cannot be held liable for direct and indirect damages of any kind resulting from this fact.

2.1.1 Online booking

We recommend a reservation at least 2 hours before the start of each race.

In accordance with these T&Cs, the Customer acknowledges that the Services to which he has subscribed are immediately available and cannot therefore, and in accordance with Article L.221-18 of the Consumer Code, be subject to the right to retract.

NAVECO reserves the right to suspend the Customer's account, after formal notice and 7 days' notice, in the event that the Customer does not comply with his obligations under these T&Cs.

The Customer's obligations, in the same way as those of NAVECO, may be suspended in the event of force majeure in accordance with these T&Cs.

The payment confirmation email received when paying for the race ordered constitutes the only final confirmation of reservation and guarantees the presence of the driver.

2.1.2 Reservation by phone

The reservation must be made at least 2 hours before departure and during the reservation hours.

For any reservation below this deadline, the company reserves the right to a delay of 30 minutes to arrive at the place of departure.

2.2 Price – Terms of payment

2.2.1 Price determination

All itineraries reserved by our customers are calculated by the Google Maps mapping system which is our unique reference and determines the final price. Races are calculated based on the route with the fastest estimated race time.

The driver is free to change the route depending on traffic conditions without the price being changed for the customer.

The NAVECO reservation system takes into account journey times which are based on daily observation of local traffic.

NAVECO cannot be held responsible for traffic conditions which could lead to a longer journey time than that estimated at the time of the initial reservation. It is the customer's responsibility to plan when booking the time required for travel. In general, NAVECO cannot be held responsible for delays, whatever their origin (traffic congestion, difficult traffic conditions, road works, accidents, vehicle breakdown, etc.), in accordance with article 3 of these general conditions of sale.

When the customer orders a trip departing from the airport, he is particularly recommended, when making his reservation, to take into account the time necessary for his descent from the plane as well as for the recovery of his luggage before determining the start time of the race.

2.2.2 Means of payment

The price is mentioned inclusive of VAT and includes VAT at the current rate.

The services reserved by the customer must be paid for by credit card.

The following means of payment are accepted:

>Bank cards
>Payment by bank transfer for companies

Payment of the price is made by bank card via a secure electronic payment system, SYSTEMPAY Banque Populaire. By communicating his bank details, the Customer accepts in advance and without conditions that NAVECO proceeds with the secure transaction and authorizes his bank in advance to debit his account for the amount of the service and the supplements after the race (waiting, parking, additional stop, change of destination address) if this is the case.

The Customer may, if he wishes, register his credit card for all Orders. In the event that the Customer does not wish to register his credit card for all Orders, he must register his credit card information with each Order.

By communicating his bank details, the Customer accepts that the Company proceeds with the secure transaction as soon as he finalizes an Order. The Customer therefore authorizes, as soon as he finalizes an Order, his bank to debit his account in view of the records or statements transmitted by the Company.

The reservation thus will be considered accepted only after validation of the payment.

2.3 Cancellation conditions

Cancellation of reservation before pick-up:

In the event of cancellation by the customer who has already made the payment, the following costs will be charged:

>More than 24 hours before the reservation*: the entire service is reimbursed
>Between 6 hours and 24 hours before the start of the service: 50% of the amount of the service is reimbursed
>Less than 6 hours before the reservation: None refund will not be made

*For races whose amount is greater than €100, a credit note for the amount of the race will be granted.

2.4 Delay

>60 minutes are free from the meeting time set by the customer when booking for airport journeys.
>15 minutes are free from the meeting time set by the customer when booking for station and other journeys.
>Beyond that, the following fees are charged according to the waiting option chosen by the customer (by default Option 1):
-0.45€ per minute

> Option 1 (by default when booking): 15 minutes of waiting offered, beyond that the race is deemed to have been completed and you are charged for it.
> Option 2: Beyond the 15 minutes offered, the driver will wait for you for another 1 hour charged at €0.45/minute.
> Option 3: Beyond the 15 minutes offered, the driver will wait for you for another 2 hours charged at €0.45/minute.
> Option 4: Beyond the 15 minutes offered, the driver will wait for you for another 3 hours charged at €0.45/minute.
> option 5: Beyond the 15 minutes offered, the driver will wait for you for another 4 hours charged at €0.45/minute.


> Option 1: 60 minutes of waiting offered, beyond that the race is deemed to have been completed and you are charged for it.
> Option 2 (by default when booking): Beyond the 60 minutes offered, the driver will wait for you for another 1 hour charged at €0.45/minute.
> Option 3: Beyond the 60 minutes offered, the driver will wait for you for another 2 hours charged at €0.45/minute.
> Option 4: Beyond the 60 minutes offered, the driver will wait for you for another 3 hours charged at €0.45/minute.
> option 5: Beyond the 60 minutes offered, the driver will wait for you for another 4 hours charged at €0.45/minute.

For an unlimited wait for the driver at the station or airport, the customer must subscribe to the provision of a car with driver with billing by the hour.

2.5 Changes to an order

Any modification made within 24 hours cannot be guaranteed by NAVECO. Last-minute changes will only be taken into account when possible and may give rise to supplements or fees.

2.6 Invoice

The final invoice will be delivered by e-mail at the end of the race.


NAVECO undertakes to make every effort to deliver the traveler safe and sound to their destination, within the time agreed with them.

NAVECO's liability covers direct bodily injury caused to travellers, from boarding the vehicle to alighting, these two actions being excluded. NAVECO cannot be held responsible if the damage is caused by the act of the traveler, by the act of a third party, or by the nature of the luggage and/or its packaging. NAVECO subscribes to Professional Civil Liability insurance.

Delays in transport times due to traffic difficulties (traffic jams, blocked roads, accidents, deviations, weather conditions, various events, etc.) do not give the right to any compensation or reimbursement. NAVECO nevertheless undertakes to study carefully any request for reimbursement made by a customer. This study does not lead to automatic reimbursement and could consist, if necessary, in the granting of a possible credit.

In the event of deterioration of the vehicle by the customer (including vomiting), the latter will be held responsible and will have to pay a fixed compensation of €150.

NAVECO can in no way be held responsible for any delay initially incumbent on the traveler.


All passengers, front and rear, must fasten their individual seat belts.

In the event of damage to the vehicle, for example during the untimely opening of the doors, the damage caused will be borne by the Customer.

If the driver notices that the Customer is committing an offence, for example, the use of narcotics, he is strictly instructed to immediately stop the service in progress. This judgment will in no case give the right to reimbursement of the service.

It is forbidden to eat in the vehicles.

For safety reasons, it is forbidden to smoke, to transport flammable, explosive, corrosive or toxic substances, and more generally any dangerous goods. It is the passenger's responsibility to check that their baggage does not contain such substances. In the event of damage caused by the luggage or the behavior of the passenger, NAVECO cannot be held liable under any circumstances.

The contents of the luggage placed in the trunk of the vehicle, in particular fragile or delicate objects, remain the sole responsibility of the passenger.

NAVECO cannot be held responsible and cannot guarantee the return of personal effects and luggage left or forgotten on board the vehicle, nor of the state in which they could be found.

The User undertakes to use the services of NAVECO in a reasonable manner and in particular, not to present the following characteristics when taken over by the Carrier:
o State of obvious intoxication;
o dangerousness;
o number of people exceeding the limit indicated when booking;
o number of pieces of luggage exceeding the limit indicated at the time of booking or volume of luggage exceeding the carrying capacity of the vehicle;
o presence of animals not enclosed in a cage or in a bag.
Guide dogs are exempt from this obligation;
o outrageous or immoral behavior.

This commitment is also made on behalf of the Passenger, if it is a person other than the User.

If you forget, it is recommended to send an email to the following address: [email protected]


Any complaint concerning the Service must take the form of a letter by registered letter with acknowledgment of receipt to the following address:

World Trade Center Lyon – Oxygen Tower
10-12 boulevard Vivier Merle
69393 Lyon cedex 03


These general conditions of sale are governed exclusively by French law.

The consumer may seize either one of the courts with territorial jurisdiction under the Code of Civil Procedure, or the court of the place where he lived at the time of the conclusion of the contract or the occurrence of the harmful event.

The Commercial Court of Lyon has sole jurisdiction in the event of a dispute or different for professional contracts.

When NAVECO's liability is incurred as a result of a fault on its part, the repair only applies to direct, personal and certain damages that the customer has suffered, to the express exclusion of the repair of all indirect and immaterial damage and/or prejudice, such as financial and commercial prejudice.


NAVECO collects your data via the website, taking reservation requests by email or telephone and via the mobile application.

NAVECO undertakes not to disclose your details to third parties, or for uses other than those within the scope of communication related to booking your journeys. If you have ticked the acceptance of receipt of our newsletters, we will send you commercial information, or information about the NAVECO company. All information concerning your location, your collected IP, your data relating to transactions, your preferences, are only used to facilitate the operations of reservations, communications with you.

In accordance with the Data Protection Act (law no. 78-17 of January 6, 1978 amended by law no. 2004-801 of August 6, 2004), NAVECO has declared the collection and processing of personal data to the CNIL under no. registration number: 1621628V0. Thus you have a right of interrogation, access, and opposition for legitimate reasons relating to all the data concerning you. You can exercise these rights by contacting NAVECO, World Trade Center Lyon – Tour Oxygène 10-12 boulevard Vivier Merle 69393 Lyon cedex 03 or via our online form.

The customer can modify his account on the site  www.nav-eco.fr  at any time and terminate his user account with or without reason, at any time, by sending an email via our form. Upon receipt, the account will be permanently closed, and unused credits lost.

We invite you to consult our page “ Personal data management policy ”.


In the event of a dispute related to the Application and/or interpretation of these T&Cs, the Customer has the possibility of resorting to a conventional mediation procedure or any other alternative method of dispute resolution.

In accordance with ordinance no. 2015-1033 of August 20, 2015 and implementing decree no. 2015-1382 of October 30, 2015, any so-called consumer dispute or litigation, subject to article L. 612-2 of the consumer code, can be the subject of an amicable settlement by mediation with the online dispute resolution platform.

To submit a dispute to the consumer ombudsman, the Customer can complete the online dispute resolution platform form by clicking  here.

Regardless of the means used to contact the mediator, the request must contain the following elements in order to be processed quickly: postal, electronic and telephone contact details as well as the name and address of NAVECO, a brief statement of the facts and proof of the procedures prerequisites you have made with NAVECO.


In the event of nullity of any provision of these T&Cs, it is deemed unwritten and the other provisions retain their force and scope.


The customer acknowledges having read, when booking, the general conditions of sale.

The acceptance of an estimate by the customer and the confirmation of his order imply the full adherence of the customer to these general conditions of sale and the unreserved acceptance of all the provisions set out therein.

NAVECO reserves the right to modify them at any time.

In the event that any of the provisions of these General Terms and Conditions of Sale would be declared null or deemed unwritten, all the other provisions would remain applicable.