TERMS OF SERVICE
ARTICLE 1 : OUR OFFER
NAVECO is a passenger transport company, allowing individuals and professionals to benefit from a service adapted to their needs, as part of their travels 24 hours a day, 7 days a week.
Our company is subject to the regulations of the DREAL, and is registered in the register of travelers under the license number n°2012/82/0000147.
ARTICLE 2 : RESERVATION OF A RACE
2.1 Reservation
Whatever the type of reservation, the customer must provide the following mandatory information :
Customer information : first and last name, telephone number, e-mail and residence address.
Race details : Date, place of departure and arrival, number of people, luggage or not, luggage with exceptional dimensions or very large volumes, required a child/baby seat
This information must be specified online when making the reservation request.
2.1.1 online booking
We recommend a reservation at least 2 hours before the start of each race.
2.1.2 Reservation by phone
The reservation must be made at least 2 hours before departure and during the reservation hours.
For any reservation below this deadline, the company reserves the right to a delay of 30 minutes to arrive at the place of departure.
2.2 Price - Terms of payment
2.2.1 Price determination
All itineraries reserved by our customers are calculated by the Google Maps mapping system which is our unique reference and determines the final price. Races are calculated based on the route with the fastest estimated race time.
The driver is free to change the route depending on traffic conditions without the price being changed for the customer.
The NAVECO reservation system takes into account journey times which are based on daily observation of local traffic.
NAVECO cannot be held responsible for traffic conditions which could lead to a longer journey time than that estimated at the time of the initial reservation. It is the customer's responsibility to plan when booking the time required for travel. In general, NAVECO cannot be held responsible for delays, whatever their origin (traffic congestion, difficult traffic conditions, road works, accidents, vehicle breakdown, etc.), in accordance with article 3 of these general conditions of sale.
When the customer orders a trip departing from the airport, he is particularly recommended, when making his reservation, to take into account the time necessary for his descent from the plane as well as for the recovery of his luggage before determining the start time of the race.
2.2.2 Means of payment
The price is mentioned inclusive of VAT and includes VAT at the current rate.
The services reserved by the customer must be paid for by credit card.
The following payment methods are accepted :
>Bank cards
>Payment by transfer for companies
Payment of the price is made by bank card via a secure electronic payment system, SYSTEMPAY Banque Populaire. By communicating his bank details, the Customer accepts in advance and without conditions that NAVECO proceeds with the secure transaction and authorizes his bank in advance to debit his account for the amount of the service and the supplements after the race (waiting, parking, additional stop, change of destination address, toll charges) if this is the case.
The Customer may, if he wishes, register his credit card for all Orders. In the event that the Customer does not wish to register his credit card for all Orders, he must register his credit card information with each Order.
By communicating his bank details, the Customer accepts that the Company proceeds with the secure transaction as soon as he finalizes an Order. The Customer therefore authorizes, as soon as he finalizes an Order, his bank to debit his account in view of the records or statements transmitted by the Company.
En cas de paiement par le client via PAYPAL et AMEX (American Express), un supplément de 5% du montant total sera facturé.
La réservation ainsi ne sera réputée acceptée qu’après validation du paiement.
2.3 Cancellation conditions
Cancellation of reservation before pick-up:
Cancellation by the customer who has already made the payment, the following costs will be charged:
>More than 24 hours before the reservation*: the entire service is reimbursed
>Between 6 hours and 24 hours before the start of the service: 50% of the amount of the service is reimbursed
>Less than 6 hours before the reservation: No refund will be made
For ride whose amount is greater than €100, a credit note for the amount of the
Any cancellation must be made by e-mail to the address [email protected] or by clicking on the cancellation link on the customer access or on the reservation e-mail.
En cas d’annulation par la Direction (y compris lors d’un abonnement annuel), le client sera avertit et aucune indemnité ne pourra être exigée.
*For ride whose amount is greater than €100, a credit note for the amount of the race will be granted. Pour les réservations effectuées avec une prise en charge le 31 Décembre et le 1 Janvier, aucun remboursement ne sera effectué en cas de demande d’annulation.
2.4 Delay
>30 minutes are free from the meeting time set by the customer when booking for airport journeys.
>10 minutes are free from the meeting time set by the customer when booking for train station and other journeys.
>Beyond that, the following costs are invoiced at the customer's request only:
-20 Euros per hour (each hour started is due in full with a limit of 1 hour maximum waiting) in Sedan; otherwise the reservation will be deemed to have been made (no show client).
-30 Euros per hour (each hour started is due in full with a limit of 1 hour maximum wait) in Van; otherwise the reservation will be deemed to have been made (no show client).
For an unlimited wait for the driver at the station or airport, the customer must subscribe to the provision of a car with driver with hourly billing.
2.5 Amendments
Any modification made within 24 hours cannot be guaranteed by NAVECO. Last-minute changes will only be taken into account when possible and may give rise to supplements or fees.
2.6 Invoice
The final invoice will be issued by e-mail at the customer's request after the race, whatever the amount thereof.
ARTICLE 3 : OBLIGATIONS OF THE PARTIES
NAVECO undertakes to make every effort to transport the traveler safe and sound to their destination, within the time frame agreed with them.
NAVECO's responsibility covers direct bodily injury caused to passengers, from getting into the vehicle to getting out of the vehicle, these two actions being excluded. NAVECO cannot be held liable if the damage is caused by the act of the traveler, by the act of a third party, or by the nature of the luggage and/or its packaging. NAVECO is a subscriber to Professional Civil Liability insurance.
Delays in transport times due to traffic difficulties (traffic jams, blocked roads, accidents, deviations, weather conditions, various events, etc.) do not give the right to any compensation or reimbursement. NAVECO nevertheless undertakes to carefully study any request for reimbursement made by a customer. This study does not lead to automatic reimbursement and could consist, if necessary, in the granting of a possible credit.
En cas de détérioration du véhicule par le client (y compris vomissement), celui-ci sera tenu pour responsable et devra s’acquitter d’une compensation forfaitaire de 150€.
NAVECO ne pourra en aucun cas être tenue responsable pour tout retard incombant initialement au voyageur.
ARTICLE 4 : MISCELLANEOUS
All passengers, front and rear, must fasten their individual seat belts.
In the event of damage to the vehicle, for example during the untimely opening of the doors, the damage caused will be borne by the Customer.
If the driver notices that the Customer is committing an offence, for example, the use of narcotics, he is strictly instructed to immediately stop the service in progress. This judgment will in no case give the right to reimbursement of the service.
NAVECO reserves the right to interrupt the service in progress if the behavior of the Customers jeopardizes the safety and dignity of the driver and/or the image of the company.
It is forbidden to eat in the vehicles.
For safety reasons, it is forbidden to smoke, to transport flammable, explosive, corrosive or toxic substances, and more generally any dangerous goods. It is the passenger's responsibility to check that their baggage does not contain such substances. In the event of damage caused by the luggage or the behavior of the passenger, the responsibility of NAVECO can in no case be searched.
The contents of the luggage placed in the trunk of the vehicle, in particular fragile or delicate objects, remain the sole responsibility of the passenger.
NAVECO ne saurait être tenue responsable et ne pourra garantir la restitution des effets personnels et bagages laissés ou oubliés à bord du véhicule, ni de l’état dans lequel ils pourraient être retrouvés.
If you forget, it is recommended to send an email to the following address: [email protected]
ARTICLE 5 – COMPLAINTS
Any complaint concerning the Service must take the form of a letter by registered letter with acknowledgment of receipt to the following address:
NAVECO
Complaint Service
12, rue Chateaubriand 69007 Lyon
ARTICLE 6 : DISPUTES
These general conditions of sale are governed exclusively by French law.
The Commercial Court of Lyon has sole jurisdiction in the event of a dispute or dispute.
When NAVECO's liability is incurred as a result of a fault on its part, the repair only applies to direct, personal and certain damages that the customer has suffered, to the express exclusion of the repair of all indirect and immaterial damage and/or prejudice, such as financial and commercial prejudice.
ARTICLE 7 – RIGHT OF ACCESS TO DATA AND PRIVACY STATEMENT
NAVECO collects your data via the website, taking reservation requests by email or telephone and via the mobile application.
NAVECO undertakes not to disclose your details to third parties, or for uses other than those of the scope of communication related to the reservations of your journeys. If you have ticked the acceptance of receipt of our newsletters, we will send you commercial information, or information about the NAVECO company. All information concerning your location, your IP collected, your data relating to transactions, your preferences, are only used to facilitate the operations of reservations, communications with you.
In accordance with la loi Informatique et Libertés (loi n°78-17 du 6 janvier 1978amended by law n°2004-801du 6 août 2004), NAVECO has declared the collection and processing of personal data to the CNIL under the registration number: 1621628V0. Thus you have a right of interrogation, access, and opposition for legitimate reasons relating to all the data concerning you. You can exercise these rights by contacting NAVECO, 12 rue Chateaubriand, 69007, LYON or at : [email protected]
The customer can modify his account on the site www.nav-eco.fr àat any time and terminate their user account with or without cause, at any time, by sending an email to [email protected] . Upon receipt, the account will be permanently closed, and unused credits lost.
Nous vous invitons à consulter notre page » Politique de gestion des données personnelles « .
ARTICLE 8 – ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE
The customer acknowledges having read, when booking, the general conditions of sale.
The acceptance of an estimate by the customer and the confirmation of his order imply the full adherence of the customer to these general conditions of sale and the unreserved acceptance of all the provisions set out therein.
NAVECO reserves the right to modify them at any time.
In the event that any of the provisions of these General Conditions of Sale are declared null or deemed unwritten, all the other provisions shall remain applicable.
